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Become an effective listener so you hear and understand with this guide to the three levels of listening and our top tips.

Here are four types of questions that you probably use already, but used the right way and at the right time can really develop your essential communications skills.

Competency Based Interviews also known as structured or behavioural interviews, are designed to test a specific skill or competency. When you find yourself called for a CBI, how do you prepare to give yourself the best chance of performing well?

How many times are you likely to be interviewed in your career? Between getting on the career ladder and changing roles, you will be interviewed multiple times. It becomes less a question of if you will have an interview, but when you will be interviewed. If you are someone who is totally invested in your career development, then becoming better at job interviews is a skill you need to develop.

Who looks forward to a job interview? Very few of us. Like many, the thought of a job interview fills you with dread. Perhaps your last interview didn’t go the way you have planned. The questions you anticipated didn’t come up. You couldn’t recall the right example at the right time. You didn’t come across as confident and in control. Sound familiar?

Communication is crucial in these challenging and unusual times. Businesses can't afford to get it wrong when they are already facing their toughest test yet. As we adapt to and learn new ways of working, here are 7 practical steps that you can take in order to motivate, engage and lead your people through these times of change.